Last updated: July 2026

Sydney Estonian Parents & Friends Association Incorporated (Sõrve Sõbrad) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, get in touch with us. By using this website, you agree to the terms of this Privacy Policy.

1. What personal information we collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and any message content, when you submit our contact form
• Website usage data — general information about how visitors use our site, collected via Google Analytics (see Section 4)

2. How we collect personal information

We collect personal information directly from you when you:

• Complete our website contact form
• Complete our website WWCC form
• Email us directly
• Interact with our website (via analytics cookies)

3. How we use your personal information

We use the personal information we collect to:

• Respond to your enquiries and communications
• Process and acknowledge donations, including issuing receipts
• Maintain records for accounting and reporting purposes
• Improve our website and communications
• Comply with any legal or regulatory obligations

We will not use your personal information for any purpose other than those outlined above without your consent, unless required or authorised by law.

4. Cookies and website analytics

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

You can manually disable cookies at any time – check your browser’s ‘Help’ to find out how. This will not affect your ability to view the site.

Although your browser software enables you to disable cookies, this will not affect your ability to view the site. We recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. You can still use this web site even if you choose to disable cookies.

5. Disclosure of personal information

We do not sell, rent or trade your personal information. We may disclose personal information to:

• Trusted service providers who help us operate the website, process donations, or manage communications (e.g. our payment processor, website host, or email provider), who are only permitted to use it for the purpose we’ve engaged them for
• Government or regulatory bodies where required by law

6. Data storage and security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Information is stored securely on password-protected systems, and access is limited to those who need it to carry out their role with Sydney Estonian Parents & Friends Association Incorporated (Sõrve Sõbrad).

7. Access and correction

You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.

8. Complaints

If you have a concern about how we’ve handled your personal information, please contact us in the first instance. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact us

If you have any questions about our Privacy Policy or how we handle your personal information, please contact admin@sorve.org.au.